Oncology Access Manager
On-site · West Palm Beach, Florida, United States
Job Summary
Oversee patient access operations including registration, scheduling, insurance verification, financial counseling, and time-of-service collections to ensure efficient and compliant front-end operations. Supervise, coach, and develop Patient Access staff; recruit, onboard, and manage performance. Ensure referrals, pre-certifications, and authorizations are obtained prior to scheduled services. Direct scheduling to optimize provider utilization and clinic flow. Monitor operational, productivity, and patient experience metrics and drive process improvements. Ensure compliance with policies, regulatory requirements, and privacy standards related to patient access and medical records. Lead implementation and optimization of patient access technologies and workflows; collaborate with physicians, clinicians, and leadership to remove barriers to care. Perform other duties as assigned.
Required Qualifications
- Bachelor’s Degree in Healthcare Management or related program required
- Completion of an accredited phlebotomy training program or equivalent on-the-job training
- Minimum of five (5) years of patient access experience
- Minimum of three (3) years of experience in leadership required
- CHAM or CRCR certification required within two (2) years of hire
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