Onboarding Specialist
On-siteMexico City, Mexico City, Mexico
EXPIREDMexico City, Mexico City, MexicoOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Welcome and onboard new Slack Premier and Signature customers as their first technical post-sale partner. Run virtual 1:1 discovery sessions to educate clients on key features like Slackbot and Workflows, then build customized success paths that map out steps to meet specific business goals. Guide customers through enterprise plan migrations, troubleshoot integration blockers, and surface recurring friction points back to Product and Engineering. Become a subject matter expert to accelerate adoption, track meaningful outcomes, and turn satisfied clients into enthusiastic advocates.
Required Qualifications
- 4+ years of experience helping customers get real business value from technology
- A track record of strong customer-facing engagement
- The ability to work independently, manage your own time, and stay focused under pressure
- A consultative mindset
- Strong relationship-building skills
- Technical fluency with software solutions and the ability to pick up new tools quickly
- Solid understanding of at least one object-oriented language (Java, JavaScript, Node.js, Python, or SQL)
- Experience with Slack or Salesforce products
Desired Qualifications
- Prior experience in a hands-on technical customer role ex. Technical Support, Solutions Engineering, Professional Services, or Customer Success Engineering
- Experience building conversational AI solutions, especially in regulated industries
- Familiarity with project management principles and software implementation best practices
- Slack or Salesforce Admin/Consultant certifications
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