Onboarding Specialist
$45,000–$55,000 year
RemoteUnited Kingdom
United KingdomRemoteFull Time$45,000–$55,000 yearSmall
Full TimeSmall
Job Summary
Own the full onboarding experience for migrating studios, from kickoff calls through go-live. Manage data mapping, coordinate with the Migrations team on data cleaning, and train owners on scheduling, memberships, and payments until they are confident. Lead call prep, validate exported data, and handle Stripe transitions while maintaining accurate HubSpot pipeline stages. Respond to all partner emails within 24 hours, Monday–Friday, and escalate complex migrations to senior onboarders. Surface product and process feedback internally to improve the partner experience.
Required Qualifications
- 1–3 years in customer success, onboarding, implementation, or studio/software management
- UK-based with full availability during UK business hours
- You learn software quickly and get genuinely excited about knowing a product inside and out
- A natural trainer — you can walk a non-technical studio owner through a new tool and leave them feeling capable, not overwhelmed
- Strong relationship instincts — partners feel like they're in good hands from the first call
- Clear communicator: you can make a complex setup or migration question feel simple in writing, on a call, or in a walkthrough
- Organized and self-managing — you're carrying a large active pipeline at all times and nothing falls through
- Comfortable with data calls and migration exports — not intimidated by a spreadsheet
Desired Qualifications
- Experience with fitness/wellness studio software (Acuity, Glofox, Vagaro, or similar)
- You've worked behind the desk of a wellness business
- Familiarity with Intercom, HubSpot, Notion, or similar tools — or the ability to learn them fast
- Comfort using AI-assisted tools to accelerate your work
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