Onboarding Manager

Onboarding Manager at Tapcheck responsible for leading clients through the end-to-end onboarding process from sales handoff through configuration, launch, and post-launch accuracy. Own onboarding from sales handoff through launch and first 30 days post-go-live; serve as primary point of contact; ensure accurate go-lives and smooth transitions to Support/CSM; configure Tapcheck’s platform and manage data accuracy across Salesforce and internal tools; troubleshoot integration, payroll/timekeeping, and data-flow issues; collaborate with Sales, Product, Engineering, Support, and third-party vendors; contribute to scalable onboarding workflows including OnRamp; focus on delivering a flawless client experience and ensuring each customer is set up correctly within Tapcheck’s ecosystem. You’ll also drive onboarding systems evolution with UX/UI logic and process design, and participate in documenting SOPs and tooling; the role supports both remote and hybrid work with in-office requirements for proximity to Plano, TX. The position requires 3–5+ years of relevant experience, strong payroll/timekeeping/HRIS/data integration skills, Salesforce proficiency, excellent communication, and the ability to manage complex configurations and cross-functional collaboration.