Onboarding Executive
On-siteBrussels, Brussels Capital, Belgium
Job Summary
Own the end-to-end activation process for new restaurant partners, managing technical setup, menu integration, and Go-Live while juggling multiple onboardings simultaneously. Serve as the primary point of contact for partners during the onboarding journey, ensuring they feel supported and ready to receive orders. Partner directly with Sales teams to provide administrative and strategic support, participating in meetings to contribute insights on feasibility and readiness. Proactively identify bottlenecks in the activation process and propose improvements to increase onboarding speed and partner satisfaction. Manage competing priorities with precision, communicating fluently in French, Dutch, and English.
Required Qualifications
- Communicate fluently in French and Dutch (written and spoken), with strong English
- Manage competing priorities with calm and precision - juggling multiple live activations without losing a single detail
- Build strong relationships with Sales Representatives, restaurant partners, and internal stakeholders, bringing a collaborative and proactive approach to every interaction
- Learn our internal tools quickly and translate technical processes into clear, simple guidance for restaurant owners
- Bring a structured, organised mindset that keeps every activation on track and every partner informed
- Speak up in meetings to share insights, flag challenges, and continuously improve how we onboard partners
- Take full ownership of your activations from day one, acting with the accountability and drive that turns a great first impression into a lasting partnership
- Embrace a fast-paced environment, welcome feedback, and look for smarter ways to help our partners and our business grow
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