Onboarding Coordinator
$24,000–$24,000 year
RemoteArgentina
Job Summary
Own the full onboarding cycle from signed agreement to live listing, tracking every property against the under-6-day target. Serve as the owner's primary contact during onboarding, handling welcome calls, proactive updates, and educating clients on payouts, statements, and team structure. Manage cross-functional handoffs including listing creation, photography scheduling, pricing setup, and key access while coordinating vendors and directing VAs on data entry and QA. Keep the onboarding checklist current, flag process gaps, and run the 30-day owner check-in. Escalate blockers immediately and flex into Owner Relations support when onboarding volume is light. Work US business hours fully remote from Argentina, reporting to the General Manager.
Required Qualifications
- Fluent, professional English (written and spoken)
- Available to work US business hours
- Organized executor
- Clear communicator
- Patient teacher
- Detail-oriented and fast-moving
- Flexible
- Tech-forward
- Self-directed and dependable in a remote setup
- Reliable computer
- Stable high-speed internet
- Quiet workspace
- Faithful Stewardship
- Excellence
- Humility
- Teamwork
- Continuous Improvement
Desired Qualifications
- Experience in vacation rental, short-term rental, hospitality, or property management
- Familiarity with OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar STR software
- Familiarity with Stripe or other payment/onboarding platforms
- Experience designing SOPs, training programs, or process-improvement initiatives
- Background in operations, project coordination, or continuous improvement
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