Onboarding Coordinator
$50,000–$50,000 year
HybridSevierville, Tennessee, United States
Job Summary
Own the full onboarding cycle from signed agreement to live listing, tracking every property against the under-6-day target. Serve as the owner's primary point of contact via welcome calls, proactive updates, and direct responses to all text, email, and calls. Educate owners on payout timing, statements, and team structure while managing cross-functional handoffs for listing creation, photography, pricing, and cleaning setup. Coordinate vendor readiness with Tendwell and Onboarding Ops Support Staff, direct VAs on data entry and QA, and conduct in-person inspections when requested. Run the 30-day handoff to Owner Relations, escalate blockers immediately, and continuously refine SOPs to reduce cycle time. This hybrid role supports overflow Owner Relations tasks as needed, ensuring zero missed steps on the checklist.
Required Qualifications
- Fluent, professional English (written and spoken)
- Available on U.S. business hours
- Organized executor
- Clear communicator
- Patient teacher
- Comfortable in the field
- Detail-oriented and fast-moving
- Flexible
- Tech-forward
- Self-directed and dependable in a hybrid setup
- Reliable computer
- Stable high-speed internet
- Quiet workspace
- Faithful Stewardship
- Excellence
- Humility
- Teamwork
- Continuous Improvement
Desired Qualifications
- Experience in vacation rental, short-term rental, hospitality, or property management
- Familiarity with OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar STR software
- Familiarity with Stripe or other payment/onboarding platforms
- Experience designing SOPs, training programs, or process-improvement initiatives
- Background in operations, project coordination, or continuous improvement
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