Onboarding Coordinator
RemoteUnited States
United StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Coordinate customer onboarding and installation projects from kickoff through completion by scheduling dates with customers and third-party vendors. Serve as the primary liaison between stakeholders to track milestones, collect documentation, and communicate updates. Escalate technical issues to engineering teams and perform remote quality assurance checks to verify successful implementation. Identify potential delays and maintain accurate project records in internal tracking systems. This full-time, remote role supports U.S. Eastern Time business hours (9:00 AM – 6:00 PM EST).
Required Qualifications
- 2+ years of experience in project coordination, onboarding, customer success, account coordination, or a similar client-facing role
- Excellent organizational and time management skills with the ability to manage multiple projects simultaneously
- Strong written and verbal English communication skills
- Customer-first mindset with outstanding interpersonal skills
- Experience coordinating across multiple stakeholders, both internal and external
- High attention to detail and ability to follow structured processes and checklists
- Comfortable working independently in a remote environment
- Proficiency with Google Workspace or Microsoft Office
Desired Qualifications
- Experience supporting hardware deployments, field services, installations, or implementation projects
- Experience using project management tools such as Asana, Monday.com, ClickUp, Jira, or similar platforms
- Experience working with installation vendors or third-party contractors
- Familiarity with CRM systems such as HubSpot or Salesforce
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