Onboarding Coach - Guest Experience
RemoteMorocco
Job Summary
Train clients on the Cloudbeds platform to empower them with confidence in using our software to power their hospitality business. Manage the full customer journey for Guest Experience and Marketing via ongoing support through video, phone, and email. Partner with Sales and Product to transform onboarding feedback into systemic operational improvements while establishing clear success metrics and demonstrating ROI. Contribute to training materials, capture insights, and maintain accurate records in Salesforce to fuel continuous product improvement. Cultivate strong customer relationships that guarantee platform adoption and long-term brand loyalty.
Required Qualifications
- over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role
- deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy)
- ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients
- Professional fluency in French
- Professional fluency in English
Desired Qualifications
- Familiarity with CRM/Email Marketing platforms
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