Onboarding Coach

Facilitate client onboarding, training, and ongoing support via video, phone, and email while resolving inquiries and troubleshooting escalated issues across multiple channels. Partner with Sales to define success, demonstrate ROI, and drive retention by building strong client relationships that encourage loyalty and promote product adoption. Develop a deep understanding of Cloudbeds' products and customer needs, then contribute to training materials, record activities in Salesforce, and gather feedback to share insights for product improvements. Empower clients to become self-sufficient during onboarding and beyond through clear communication and empathetic, customer-focused approaches. Bring over one year of hospitality experience in roles like Front Desk or Revenue Manager, along with at least two years in customer-facing positions, fluency in English and French, and the ability to manage multiple projects with proactive organizational skills.