Onboarding Associate
On-siteMakati City, Metro Manila, Philippines
Job Summary
Execute end-to-end onboarding activities for 2W biker partners under a flexible, cross-functional deployment model. Verify completeness and validity of onboarding documents, ensure accuracy of forms prior to system endorsement, and monitor To Follow Requirements status. Conduct ocular visits, coordinate venue setup, and support onsite and offsite onboarding execution while observing competitor activities. Assist in DAX account creation, credit newbie top-ups, release biker kits, and maintain proper inventory handling of onboarding equipment. Work 6 days per week with assigned rotational coverage in document verification, field support, or systems activation lanes.
Required Qualifications
- High school diploma or equivalent
- At least 1 - 2 years of experience in administrative support, customer service, operations, or related field
- Proficiency in Google Workspace (Docs, Sheets, Drive)
- Comfortable using internal systems for data entry and document uploads
- Willing to travel for offsite onboarding activities
- Willing to work weekends as operationally required
- Strong attention to detail
- Process-oriented and disciplined
- Ability to manage fluctuating workload
- Clear and structured communication
- Accountability in handling inventory and assets
- Operational adaptability in fast-changing field environment
Desired Qualifications
- Associate or Bachelor's degree
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