Onboarding Agent
$27,000–$27,000 year
On-siteNewcastle upon Tyne, England, United Kingdom
Job Summary
Act as the primary point of contact for all new customers during onboarding, coordinating bin deliveries and service start dates while keeping clients informed throughout their journey. Identify and resolve onboarding or delivery issues quickly, liaise with supplier depots regarding services, and handle queries via phone or email to ensure a positive first experience. Work cross-functionally with operations, sales, and suppliers to confirm service details and manage expectations through clear timelines. Perform daily administrative tasks using CRM systems while maintaining high attention to detail and accuracy. This role supports the team in delivering a smooth onboarding experience and resolving issues proactively to meet customer expectations.
Required Qualifications
- Excellent listening skills
- Empathetic approach
- Excellent communication skills both verbal and in writing
- Strong customer service background
- Experience managing multiple tasks and deadlines
- Ability to problem solve effectively
- High attention to detail and accuracy
- Enquiring mind
- Good listening skills
- Passion
- Personality
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