Onboarding Account Manager (Vancouver)
On-siteVancouver, British Columbia, Canada
Job Summary
Onboarding Account Manager in Vancouver owning onboarding lifecycle end-to-end to successfully build, launch, and get partners live on the Fresha platform. You will balance project management and ongoing relationship management, nurture a curated portfolio, focus on partner success and monetization, reduce churn, and collaborate cross-functionally to ensure a seamless transition from sale to go-live and beyond. Requires 2+ years of Account Management, Implementation, or Customer Success experience with onboarding, strong project management skills, and a customer-centric mindset; professional proficiency in French is a highly valued asset.
Required Qualifications
- 2+ years of experience in Account Management, Implementation, or Customer Success with onboarding and project management
- Strong Project Management Skills with the ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently
- A Customer Success Mindset focused on helping partners succeed and solve problems beyond just sales
- Impeccable Organization with ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships
- SaaS or SMB experience and comfort working in a high-volume SaaS environment
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