On-Site Technical Support JR
On-siteSan Isidro, Lima region, Peru
Job Summary
Conduct on-site technical support for the entire PC and peripheral park, including pin pads and ticketers. Resolve hardware and software incidents in person, handling base software incidents. Perform preparation, installation, configuration, and changes to computing equipment. Execute cloning, user data backup, customization, and restore operations. Prepare devices for delivery to providers and users. Provide first-line support for printers. Requires a concluded technical degree in systems, informatics, industrial, or logistics, with up to one year of professional experience. Intermediate Excel skills and TKTS management tool knowledge are required; ITIL Foundation and Agile methodologies are desirable.
Required Qualifications
- Professional with technical studies completed in systems, informatics, industrial, logistics or similar
- Experience of up to 1 year
- On-Site Technical Support L2
Desired Qualifications
- ITIL Foundation knowledge (desirable not mandatory)
- Knowledge in agile methodologies (desirable)
- Technical knowledge in HW (desirable)
- Intermediate knowledge of EXCEL
- Knowledge of TKTS management tools (desirable)
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