On-Site Support Technician
$55,000–$65,000 year
On-siteAugusta, Georgia, United States
Job Summary
Provide onsite technical support for escalated end-user issues requiring hands-on troubleshooting or remediation. Install, configure, deploy, and replace desktops, laptops, monitors, printers, and related peripherals. Perform new user workstation deployments, office moves, and technology refresh projects. Support client technology projects including hardware upgrades, software rollouts, network equipment replacements, and office relocations. Troubleshoot workstation, printer, mobile device, and line-of-business application issues in person. Conduct onsite assessments to identify potential technology concerns, risks, or improvement opportunities. Assist with network and infrastructure troubleshooting, including connectivity, wireless, and basic server-related issues. Coordinate with vendors during onsite installations, repairs, and technology projects. Work closely with Help Desk and Project Teams to ensure smooth communication and issue resolution. Provide end-user training and guidance during deployments and support visits. Document all work thoroughly within ticketing and documentation systems. Escalate advanced infrastructure and complex technical issues to senior engineers when necessary. Represent Premier Networx professionally while maintaining strong client relationships and delivering an exceptional client experience. Assist with project planning, project execution, and onsite implementation activities.
Required Qualifications
- At least 2 years of related experience troubleshooting workstations, printers/scanners, mobile devices, line-of-business applications, basic networks, and servers
- Experience with hardware installation, deployment, and support
- Experience with backup software and common data protection applications
- Antivirus deployment, configuration, troubleshooting, and remediation
- Microsoft Windows Operating Systems (Desktop and Server)
- Microsoft 365 and Office applications
- Active Directory and user account administration
- Endpoint deployment and workstation provisioning
- Basic networking concepts, including switching, Wi-Fi, and connectivity troubleshooting
- Strong communication skills, including professional communication with clients, documentation, and end-user training
- Strong troubleshooting skills, including analyzing, anticipating, and resolving complex technical issues in onsite environments
- Strong organizational and time management skills with the ability to manage multiple client visits and priorities
- Self-driven with the ability to work independently while representing Premier Networx professionally at client locations
- Exceptional customer service and relationship-building skills
- Regular and reliable attendance at our Augusta office and client locations
- This position requires frequent travel to client sites throughout the service area
- Ability to transport and install computers, monitors, printers, and other IT equipment
- Valid driver's license and acceptable driving record required
- Successful completion of a background check required
Desired Qualifications
- Previous MSP experience highly desired
- CompTIA A+
- Network+
- Microsoft Modern Desktop Administrator
- Microsoft 365 Certifications
- Azure Fundamentals (AZ-900)
- Other relevant endpoint, networking, or systems certifications
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