On-Site Support Specialist

Respond to customer inquiries, provide quotes, and take orders via telephone, fax, email, or walk-in. Source products from branch, distribution center, or supplier inventory while expediting backorders and handling returns. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition. Act as a mentor to lower-level employees and troubleshoot issues via phone or email. Place orders without approval up to $5,000 per line and $10,000 per purchase order. Minimize branch freight costs by determining the most cost-effective fulfillment method. This role requires more than 50% time at the customer location, a high school diploma or GED, and five years of related experience.