On-Site Support, Analyst II - Chattanooga, TN
$64,000–$80,000 year
On-siteChattanooga, Tennessee, United States
Job Summary
Provide advanced technical support to end-users by resolving hardware and software issues, installing and configuring desktops, laptops, printers, and peripherals. Manage user accounts, permissions, and access control while troubleshooting network connectivity and general IT problems. Implement security policies, maintain IT asset inventories, and create technical documentation to improve the end-user experience using Ivanti and the knowledge base. Escalate complex problems to higher-level teams as needed. This role requires a Bachelor's degree in computer science or equivalent experience, with a focus on Microsoft M365 technologies, Windows OS, and LAN/WAN network management. Based onsite in Chattanooga, TN, the analyst will collaborate with cross-functional teams including desktop engineers and network administrators.
Required Qualifications
- Bachelor's degree in computer science (equivalent), and two years of experience supporting internal desktop systems, application training and overall incident ownership and management
- 3 years of experience required if no degree
- Working knowledge of Microsoft Active Directory
- Working knowledge of Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune)
- Working knowledge of Windows OS
- Working knowledge of Apple iOS
- Working knowledge of administration and security
- Working knowledge of deployment and management
- Working knowledge of automation technologies
- Experience with extensive hardware, network and software troubleshooting
- Hands on experience on LAN/ WAN Networks
- Experience working and managing a switched network
- Experience on how to make LAN cables
- Experience working with Wi-Fi / Access point configurations
- In depth knowledge of MS Teams
- In depth knowledge of other video conferencing and projection solutions
- Strong verbal and written communication skills
- Excellent problem-solving and critical thinking abilities
- A strong commitment to providing excellent customer service
- A patient, friendly demeanor
- Ability to work effectively in a team
- Ability to collaborate with other IT professionals
- Efficiently manage and prioritize multiple support requests and tasks
- Ability to stay updated on the latest technological trends
- Ability to adapt to new tools and technologies
- Understanding of IT security best practices
- Ability to enforce security policies
Desired Qualifications
- CompTIA+ Certificate preferred
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