On-Site Service Engineer - Data Center/ Server Hardware
On-siteLancaster, Pennsylvania, United States
Job Summary
Provide on-site technical support for Dell PowerEdge and enterprise server hardware, diagnosing and resolving failures to minimize customer downtime. Perform hands-on installation, removal, replacement, and repair of components including memory, CPUs, power supplies, storage, RAID/HBA, NICs, GPUs, and motherboards. Execute reactive break/fix and preventive maintenance while troubleshooting BIOS/firmware, operating systems, and hardware diagnostics using tools like Dell iDRAC. Accurately document service activities, communicate status with customers and internal teams, and participate in on-call rotations for extended coverage.
Required Qualifications
- 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
- Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
- Strong understanding of server hardware architecture and troubleshooting methodology
- Experience with hardware diagnostics, BIOS/firmware, and server management tools
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
- Comfortable working independently in a customer-facing environment
- Ability to clearly communicate technical issues and resolutions to customers and internal teams
- Ability to lift up to 50 lbs.
- Travel to customer sites
- Support flexible/on-call schedules
- Eligible for any required authorizations from the U.S. Government
Desired Qualifications
- Experience supporting Dell PowerEdge servers
- Dell or other enterprise hardware certifications
- Experience with iDRAC, iLO, or comparable server management platforms
- Experience supporting GPU/AI server infrastructure
- Experience with data center operations, rack/stack, structured cabling, or server deployment
- Associate's or Bachelor's degree in IT, Computer Science, or a related field
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