On-Site Resident Manager

Drive occupancy and pricing strategy to consistently outperform market targets while tracking traffic, conversion, and leasing metrics to improve results. Lead leasing operations by coaching, closing, and elevating performance, then build and manage a high-performing team focused on accountability and customer experience. Own the full budget, control expenses, and monitor delinquency to protect income and maximize NOI through strategic decisions. Deliver fast resolutions to resident concerns, drive renewals to minimize turnover, and partner with maintenance to ensure strong unit presentation and asset quality. Manage the 108-unit market-rate community at Newbury Living with a focus on revenue growth and resident retention.