On-site Customer Support
On-siteCootehill, Ulster, Ireland
Job Summary
Develop strong working relationships with on-site customers while delivering products to various client locations. Manage stock levels, perform goods receiving including checking and put-away, and pick and pack orders to agreed turnaround times. Conduct stock checks and cycle counts to maintain accuracy using computerised WMS and other systems. Troubleshoot and fix hardware, perform manual repairs, and install or move equipment as required. Manage project deliverables and tasks to completion within specified timeframes, utilizing company vehicles and forklifts. Maintain a proactive approach to identifying problems and solutions while supporting project rollouts and critical customer requirements.
Required Qualifications
- Flexible, reliable, hardworking with a positive attitude and strong work ethic
- Can use own initiative and comfortable working in a fast-paced environment
- Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer service
- Strong technical ability
- Excellent attention to detail and accuracy
- Problem solving aptitude
- Prior experience using stock control systems such as SAP, or similar systems
- Strong interpersonal and communication skills
- Tech-savvy / Mechanically minded individual with experience troubleshooting software and hardware issues
Desired Qualifications
- Full Irish driver's licence desirable
- Forklift experience desirable
- Cleanroom experience is desirable, but not essential
- 2-3 years' experience in a similar role preferred
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