On-Site Customer Service Representative - Escondido, CA
$43,680–$43,680 year
On-siteEscondido, California, United States
Job Summary
Answer inbound calls and emails from members and providers, inputting data and tracking communications accurately. Identify, evaluate, and prioritize caller needs while formulating resolution plans and restoring customer satisfaction. Proactively educate callers on program benefits and escalate internal issues as required. Maintain attendance standards and meet established call center metrics using computer tools to process and document information. This on-site role is located at a medical facility in Escondido, CA. Candidates must possess medical records experience, knowledge of HIPAA regulations, and strong communication skills to thrive in this fast-growing healthcare environment.
Required Qualifications
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- Must have medical records experience and knowledge of key elements of a valid ROI request
- Understanding of HIPAA regulations preferred
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment
- Local to Escondido, CA!
Desired Qualifications
- Prior experience in a customer service related field preferred
- Understanding of HIPAA regulations preferred
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