On-site Customer Service Engineer - Matsunaga VAMC
$50,000–$58,000 year
On-siteHonolulu, Hawaii, United States
Job Summary
Analyze problem areas and opportunities for improvement in this mission-critical network. Perform installation, configuration, maintenance, testing, and troubleshooting tasks for IT customers, including unpacking, moving, and installing equipment up to 50 pounds across the VA campus. Diagnose and resolve hardware and software issues using Service Now, SCOM, and system administration tools. Provision endpoints, manage OS patches, handle user accounts with elevated privileges, and execute software application installations. Conduct routine audits for compliance, perform asset management and inventory tracking, and deploy printers or refresh equipment. Work independently or as part of a team with minimal guidance.
Required Qualifications
- Must be US Citizen or Permanent Resident (>3 years)
- 100% onsite at the Veterans Administration facilities
- Daytime hours
- Potential for evening and/or weekend hours
- HS diploma or GED
- 8+ years of experience with system administration
- BS degree Computer Science, Electronics Engineering or other engineering or technical discipline
- Experience in maintaining troubleshooting a wide variety of systems and networks
- High volume/high availability systems
- Knowledge of debugging protocols and processes
- Ability to troubleshoot problems and issues identified by customers
- Ability to implement corrective actions
- Ability to work both independently and as part of a team
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