ON SITE - CT Specialist, IT Help Desk
$49,920–$56,160 year
On-siteRocky Hill, Connecticut, United States
Job Summary
Provide prompt technical assistance to users for desktop environments, remote access, mobile devices, and clinical peripherals across electronic tickets, phone calls, and deskside visits. Diagnose and resolve issues related to Windows, VPNs, Citrix, network connectivity, and security tools like multi-factor authentication. Create detailed service tickets with troubleshooting steps and resolutions while contributing to knowledge base articles and runbooks. Proactively review monitoring dashboards for user-impacting trends and propose solutions for recurring problems. Maintain a predictable schedule consistent with IT Help Desk rotation requirements, including occasional after-hours or on-call support for critical issues.
Required Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
- Minimum of 1-3 years of hands-on experience in an IT Help Desk, desktop support, or technical support role
- Required experience in Microsoft desktop operating environments (Windows 10/11)
- Required experience with Microsoft Office 365 applications
- Required experience with Microsoft security features, application security principles, and multi-factor authentication (MFA) troubleshooting
- Required experience supporting both remote access technologies (e.g., Citrix, VPNs) and local desktop environments
- Required experience with basic network access troubleshooting (e.g., Wi-Fi, wired connections, IP configurations)
- Required experience supporting peripheral devices such as business and clinical printers, fax machines, and lab-specific devices
- Required experience with clinical and business application launch procedures and basic troubleshooting
- Required experience with mobile device integration and support (iOS, Android)
- Valid driver's license
- Ability to drive
- Use of your own reliable transportation
- Ability to lift and carry equipment up to 30 lbs
- Ability to provide physical assistance to patients
- Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes
- Vision adequate to read correspondence, computer screens, forms, etc.
- Good manual dexterity
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