On-Site Certified Call Manager_Technician
On-siteCharleston, South Carolina, United States
Job Summary
Operate, administer, maintain, and troubleshoot Avaya Communication Manager, System Manager, Aura Session Manager, and associated platforms to sustain mission voice services. Perform moves, adds, changes, and dial-plan maintenance while analyzing call-detail records and logs to isolate faults. Maintain SIP and PRI trunks, execute system backups, and coordinate patching and upgrades for hypervisors and servers. Respond on-site to emergency, priority, and routine outages, documenting corrective actions until service is restored. Apply OEM guidance, JITC configurations, DoDIN Approved Products List requirements, and local Information Assurance controls. Coordinate with network, transport, vendor, and Government personnel for system upgrades and technical solutions. Support 24/7/365 emergency call-back and after-hours maintenance windows within data centers and telecommunications rooms.
Required Qualifications
- Advanced hands-on expertise with current Avaya Communication Manager environments and enterprise voice/Unified Communications technologies
- Strong knowledge of SIP, PRI, VoIP, TCP/IP, VLANs, call routing, dial plans, media gateways, SBCs, virtualization, Linux, Windows Server, and voice cybersecurity
- Ability to use diagnostic tools, system logs, CDRs, protocol traces, and vendor support resources to resolve complex voice incidents
- Working knowledge of CAIRS/TMS records, work orders, trouble tickets, configuration management, inventory, and technical documentation
- Ability to communicate technical findings clearly to customers, management, cybersecurity personnel, vendors, and Government representatives
- Proficiency in reading, writing, speaking, and understanding English
- Current CompTIA Security+ certification at commencement of cyberspace work and maintained throughout employment
- Current certificates of completion/approved qualifications for administration of Avaya Communication Manager, Avaya System Manager, Avaya Aura Session Manager, and Avaya Session Border Controller Enterprise
- Current BICSI Registered Cabling Installer, Technician-level certification; or qualifying installation experience and applicable factory-approved manufacturer certifications where permitted by the PWS
- Active U.S. Tier 3 / Secret security clearance
- Ability to obtain and maintain CAC/base access and complete required Anti-Terrorism/security training
- High school diploma or GED
- Minimum 5 years of enterprise voice-switching/VoIP support experience
- At least 3 years of recent hands-on Avaya Communication Manager administration and troubleshooting
- Experience supporting mission-critical systems with strict availability, outage-response, configuration-control, and cybersecurity requirements
- Ability to support 24/7/365 emergency call-back, after-hours maintenance windows, exercises, and scheduled outages
Desired Qualifications
- Associate degree in Telecommunications, Electronics, Information Technology, Networking, Cybersecurity, or a related field
- Relevant military technical school, OEM training, or documented specialized experience
- DoD/Air Force base telecommunications, Avaya Government/Federal Solutions, or comparable large-campus voice environment experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.