On-Demand Bilingual Data Breach Agent
$35,360–$45,760 year
RemoteUnited States or US
United States or USRemoteContract$35,360–$45,760 yearHigh School Or EquivalentLarge
ContractHigh School Or EquivalentLarge
Job Summary
Respond to data breach communications from consumers by assisting with service inquiries, applying customer service techniques, and utilizing account management systems. Improve the customer experience during difficult times while learning common requests and solutions. Escalate customer dissatisfaction to proper channels when necessary. Maintain a positive, enthusiastic outlook and bring a team-oriented approach to each shift. Work remotely on an as-needed basis contingent on breach events, with shifts ranging from 8:00 AM to 10:00 PM Monday through Friday and 10:00 AM to 7:00 PM on weekends.
Required Qualifications
- Must be 18 years of age or older
- Fluent in both English and Spanish
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be confident, fully engaged, a team player, and dedicated
- The ability to bring a positive and enthusiastic outlook to work each day
- Ideal candidates for this position are highly motivated, energetic, and dedicated
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation and drug screening
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