On-Demand Bilingual Data Breach Agent
$35,360–$45,760 year
RemoteUnited States or US
Job Summary
Respond to data breach communications from consumers via email and text, assisting with service inquiries and improving the customer experience during difficult times. Utilize account management systems and service techniques to troubleshoot issues, escalate dissatisfaction to proper channels, and resolve conflicts with empathy and patience. Maintain a positive, enthusiastic outlook while multi-tasking in a fast-paced environment where change and ambiguity are prevalent. This temporary, remote role requires fluent bilingual skills in English and Spanish, with shifts ranging from 8:00 AM to 10:00 PM Monday through Friday and 10:00 AM to 7:00 PM on weekends.
Required Qualifications
- Must be 18 years of age or older
- Fluent in both English and Spanish
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be available for shifts ranging between 8:00 AM - 10:00 PM Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday
Desired Qualifications
- Must be bilingual agents to work as needed in response to data breach communications to consumers
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