On-Demand Bilingual Data Breach Agent
$35,360–$45,760 year
RemoteUnited States or US
Job Summary
Respond to consumer data breach communications via email and text on an as-needed basis. Assist customers with service inquiries, apply customer service techniques, and utilize account management systems to improve the customer experience during difficult times. Learn common requests and solutions while escalating customer dissatisfaction to proper channels. Maintain a positive and enthusiastic outlook, multi-task effectively, and evaluate or troubleshoot customer issues in a fast-paced environment. This temporary, remote role requires fluency in English and Spanish, with shifts ranging from 8:00 AM to 10:00 PM Monday through Friday and 10:00 AM to 7:00 PM on weekends. Candidates must complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years of age or older
- Fluent in both English and Spanish
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be available for shifts ranging between 8:00 AM - 10:00 PM Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday
Desired Qualifications
- Must be bilingual agents to work as needed in response to data breach communications to consumers
- Ideally candidates for this position are highly motivated, energetic, and dedicated
- Must be confident, fully engaged, a team player, and dedicated
- The ability to bring a positive and enthusiastic outlook to work each day
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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