On-Demand and Contingent Bilingual Spanish
$35,360–$45,760 year
RemoteUnited States or US
United States or USRemoteContract$35,360–$45,760 yearHigh School Or EquivalentLarge
ContractHigh School Or EquivalentLarge
Job Summary
Respond to data breach communications with consumers by assisting with service inquiries, applying customer service techniques, and utilizing account management systems. Evaluate and troubleshoot customer issues while escalating dissatisfaction to proper channels. Maintain a positive outlook and build relationships with customers and team members during this temporary, on-demand role. Candidates receive notifications via email and text for specific breach events.
Required Qualifications
- Must be 18 years of age or older
- Fluent in both English and Spanish
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating systems
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Must be available for weekend shifts
- You believe that food is central to our lives
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
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