On-Call Services Coordinator
$48,838–$48,880 year
On-siteSan Jose, California, United States or Casa Linda, Georgia, United States
Job Summary
Check the exterior of the building on a regularly assigned schedule to maintain a clean and safe environment. Conduct wellness checks to maintain security and program compliance. Orient participants about shelter programs, engage them in activities, and support development of service plans. Administer resident intake, monitor floors for safety and order, and apply shelter rules and regulations fairly. Maintain shift reports, logs, and documentation including attendance, disciplinary actions, and bed assignments. Collect, tag, store, and dispose of client property according to policy. Respond to participant requests and refer individuals to case management. Report concerns, maintenance issues, and safety incidents to a supervisor immediately. Attend daily shift change meetings and staff trainings. Ensure workspace is cleaned and organized before end of shift.
Required Qualifications
- High School Diploma or a GED
- Must secure fingerprint image screening and annual TB screening
- Must be able to meet physical requirements of the position, which may include lifting up to 30 lbs
- Strong communication skills
- Comprehension of ethics in social services
- Good general counseling, active listening skills
- Proven problem-solving and crisis resolution skills
- Intermediate computer skills including MS Office applications
- Excellent verbal and written communication skills
- Ability to work well independently, as well as part of a team
- High comfort in collaborating with people from diverse backgrounds and experiences
- Must honor and abide by ECS rules and regulations, including discretion and confidentiality
- Demonstrate behavior that supports the organization's mission, vision, and values
- Adhere to all company and department programs, policies, and procedures
- Communicate effectively and model integrity, fairness, and ethical business practices
- Must be able to exercise sound judgment
- Must remain aware of their surroundings
- Must follow established safety, communication, and de-escalation procedures
- Must participate in all required trainings
- Must promptly report incidents, threats, injuries, or unsafe conditions
- Must be available for in-person interaction and direct service delivery
- Must be able to check the exterior of the building on a regularly assigned schedule
- Must be able to conduct wellness checks
- Must be able to maintain shift reports and logs
- Must be able to orient all participants to program rules and responsibilities
- Must be able to apply shelter rules and regulations in a fair and equitable manner
- Must be able to maintain required documentation timely, in a complete and legible manner
- Must be able to report all participant concerns, maintenance issues, and safety concerns to supervisor
- Must be able to respond to all participant requests and questions in a dignified and courteous manner
- Must be able to attend and participate in daily shift change meetings
- Must be able to ensure documentation is completed and workspace is cleaned and organized before end of shift
- Must be able to collect, tag, store, and dispose of client property according to policy and procedure
- Must be able to encourage client participation in all groups and activities
- Must be able to refer participants to case management
- Must be able to attend staff meetings or training, even when outside of regular work hours
Desired Qualifications
- Experience working with adults who are unhoused, have challenges with mental health, substance abuse or disabilities
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