On-Call Dispute analyst, Tieto Banktech (m/f/d)
Hybrid · Mo i Rana, Nordland, Norway
Job Summary
Dispute Analyst in Card Issuing at Tieto Banktech responsible for processing complaints for Nordic and international banks, handling case management, maintaining customer dialogue, and following up dispute cases. Role involves collaborating with product managers and system managers to ensure comprehensive understanding and management of card services, participating in developing the dispute handling service, and delivering international-level IT-enabled support with a focus on accuracy and customer satisfaction.
Required Qualifications
- Experience in case management
- Experience from the card industry and/or banking is an advantage
- Experience in dispute handling is desirable
- Knowledge of Visa and MasterCard products is an advantage
- Good communication skills, verbally and in writing
- Fluent in English and Norwegian
- Danish or Finnish considered as an advantage
- Good cooperation skills
- Service- and customer-oriented
- Good listener
- Structured way of working
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