ON-CALL Computer /IT/Smart Device Tec
$83,200–$93,600 year
On-siteSan Francisco, California, United States
Job Summary
Maintain computer systems, troubleshoot errors, and run diagnostics for residential and small business clients. Configure email accounts, install and set up smart home/IoT products, and assist with TV, surveillance, and automation installations. Repair computer hardware, manage network devices, and provide clients with basic software tutorials. Work unsupervised in various locations, managing your own tools and vehicle while covering site-related expenses. Earn $40–45 per hour for on-site time and parts. Requires 2 years of professional tech support experience, a valid driver's license, and knowledge of general construction and electrical principles.
Required Qualifications
- 2 year minimum professional experience providing Tech Support
- High School Diploma, or equivalent
- PC imaging and configuration experience
- Troubleshoot hardware and network issues
- Aptitude for helping people use and understand the technology
- Ability to learn on the job
- In-depth knowledge and usage of smart devices and their systems
- Experience in smart device installation, hardware diagnostics and configuration
- Able to climb ladders, work at heights, and lift and carry items unassisted
- Must have a knowledge of general construction and electrical principles
- Must be comfortable with all facets of PC, and laptop hardware setup and maintenance
- Must have a valid driver's license
- Must have your own vehicle
- Must be responsible for tools
- Must be able to work in an unsupervised location
- Must be able to face clients directly
- Must be able to maintain computer systems
- Must be able to troubleshoot errors
- Must be able to maintain internet connectivity
- Must be able to run diagnostic tests
- Must be able to maintain servers
- Must be able to repair computer hardware
- Must be able to provide technical support
- Must be able to install and configure TV, surveillance, automation and networked systems
- Must be able to work in mainly residential, but also commercial spaces
- Must be able to configure email accounts using Mail, Outlook and Outlook Express
- Must have in-depth knowledge and usage of Windows operating systems
- Must have experience with TCP/IP, Routers, WAPs, Wireless, Mesh and other networking devices
- Must have experience with Spyware/Adware removal tools as well as antivirus programs
- Must be able to install and configure hard drives, NICs, printers, and other PC accessories
- Must be able to assist with connecting and troubleshooting smart home products and hubs
- Must be able to provide clients with basic tutorials
- Must be able to assist clients with warranty and troubleshooting issues
- Must be able to climb ladders, work at heights, and lift and carry items unassisted
- Must have a knowledge of general construction and electrical principles
Desired Qualifications
- Experience with Mac
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.