On Call Banquets Server - Hotel Cleveland Autograph Collection
$33,280–$37,440 year
On-siteCleveland, Ohio, United States
Job Summary
Greet guests warmly and professionally, guiding them through a high-end dining experience from arrival to departure. Demonstrate thorough knowledge of the menu, including ingredients, preparation methods, allergens, and seasonal changes, while offering thoughtful recommendations for food and beverage pairings. Properly open, present, and pour wine according to fine dining standards, and execute tableside service, coursed meals, and proper plate presentation. Accurately take and deliver orders following timing and coursing standards, and collaborate closely with kitchen and bar teams to ensure seamless service flow. Maintain impeccable table maintenance, including clearing, resetting, and crumb service, while anticipating guest needs and providing unobtrusive, attentive service throughout the meal. Handle guest concerns or special requests with discretion, empathy, and urgency, and follow all restaurant policies, service standards, and safety regulations.
Required Qualifications
- Must obtain and maintain any required state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent)
- Must obtain and maintain any required state or local food service certifications (e.g. Food Handlers Card, ServSafe certification, or equivalent)
- Flexible schedule, including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry trays, dishes, glassware, and equipment (up to 25 lbs.)
- Must wear required personal protective equipment per job responsibilities
Desired Qualifications
- Prior experience in fine dining or upscale hospitality preferred
- Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols
- Ability to remain calm, poised, and professional under pressure
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