Omnichannel Support Captain, Olympia Capital - Full Time
On-site · Olympia, Washington, United States
Job Summary
Omnichannel Support Captain role at Macy's in Olympia, WA. Responsibilities include leading and supervising the selling floor, delivering exceptional customer service, merchandising, processing new products, and driving omni selling initiatives. You will coach colleagues, communicate expectations to People Leaders, promote the Macy's mobile app, and ensure high-level customer satisfaction. Responsibilities also cover store opening/closing procedures, adherence to merchandise standards, educating staff on POS technology and RF equipment, and fostering an inclusive, respectful environment while supporting career development opportunities such as Personal Stylist or Sales and Customer Experience Manager. Requires flexible availability (including evenings, weekends, holidays) and 1-2 years of direct retail experience preferred; high school diploma or equivalent.
Required Qualifications
- High school diploma or equivalent
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