Omnichannel Fraud Manager
On-siteKaty, Texas, United States
Job Summary
Lead a team of fraud analysts to prevent fraudulent activity across all order placement methods and fulfillment capabilities on Academy.com. Monitor and control potential fraud avenues including carrier claims, returns fraud, and social engineering of Customer Care. Partner with internal teams like Loss Prevention and Store Operations to create holistic detection processes, while collaborating with external banking partners to implement industry best practices. Analyze chargeback data to improve fraud controls and manage fraud-related costs within the Omnichannel P&L. Represent the function in cross-functional discussions regarding system and process changes, and stay current on emerging retail trends and fraud technologies. Act as the Fraud SME for technical deployments impacting the platform.
Required Qualifications
- High School diploma or equivalent
- Bachelor's degree in Accounting or Finance
- 5+ years of eCommerce, Retail, or Online Fraud Experience
- Strong interpersonal, written, and verbal communication skills
- Ability to interface effectively with team members at various levels of the organization
- Proven leadership skills
- Ability to articulate the vision of the organization
- Ability to influence cross-functional teams to achieve meaningful business outcomes
- Ability to manage people: performance, team building, and professional development
- Excellent time management skills
- Ability to leverage the team to support multiple initiatives and a large volume of work
- Proven ability to accurately analyze data and use learnings to make data-driven business decisions
- Strong understanding of the P&L and key financial metrics that impact the organization
- Analytical with strong problem solving abilities
- Creative resolution skills
- Self-motivated
- Ability to work on multiple projects in a fast paced environment
- Acceptable level of hearing and vision to perform job duties
- Adherence to company work hours, policies, procedures and rules governing professional staff behavior
- Regular attendance
- Ability to be 'on call' for one weekend per month
- Understanding of company policies, procedures and safety rules
- Ability to maintain confidentiality of Academy's financial information
Desired Qualifications
- Bachelor's degree in Accounting or Finance (alternative to equivalent combination of education and work experience)
- 5+ years of eCommerce, Retail, or Online Fraud Experience (preferred)
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