Omni Coordinator
On-site · Melbourne, Victoria, Australia
Job Summary
Coordinate and execute promotional uploads and campaign setup across digital platforms, ensuring alignment with pricing and marketing strategies. Perform quality assurance on all product uploads (descriptions, attributes, images, video, colour references) for accuracy and timeliness. Maintain and update website and platform content via the CMS for consistency. Monitor and quality-control site performance across browsers and devices; identify and resolve issues promptly. Liaise with Customer Service and Distribution to resolve customer-related issues; maintain inventory levels aligned with promotional activity in collaboration with Merchandise Planning. Deliver daily, weekly, and monthly KPI reporting with insights and recommendations. Coordinate with external agencies (SEO, customer service, content) to optimise digital performance; manage SEO activities with external agency. Manage and optimise AI chatbot content and regularly review customer queries. Contribute to omni-channel and digital transformation projects, including project coordination, stakeholder engagement, training, and continuous improvement. Provide input into process improvements and system enhancements for the customer experience initiatives.
Required Qualifications
- Experience in eCommerce, digital marketing, or a related field
- Strong attention to detail and ability to manage multiple priorities
- Data-driven mindset with strong analytical capability
- Experience with eCommerce platforms, CMS tools, and analytics platforms (e.g. Google Analytics)
- Advanced Excel skills (e.g. VLOOKUP) preferred
- Exposure to Zendesk or similar customer service platforms (desirable)
- Strong communication and stakeholder management skills
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