Ombudsman Specialist- Record complaints on behalf of residents of assisted living facilities. Gerontology

Ombudsman Specialist responsible for recording complaints on behalf of residents in assisted living facilities, conducting site visits, interviews, and participating in resident-focused meetings. Duties include entering data into the Ombudsman Program’s data management system (GetCare) to meet reporting requirements, supporting development of resident/family councils, and facilitating information requests about aging, long-term care, and related services. Requires independence in interviewing residents with medical/physical/mental health considerations, strong communication skills, and the ability to identify systemic issues affecting groups of residents. Education/experience guidance: Bachelor’s degree in Education, Gerontology, Social Work, Psychology, Public Health Administration, or JD plus 4 years of relevant experience with older adults or individuals with disabilities is recommended; knowledge of regulatory systems is also recommended. Must have reliable transportation and a valid driver’s license for local travel. Submit resume to careers@consortiuminc.com.