OluKai Retail Lead - Fort Lauderdale, FL
$43,680–$43,680 year
On-siteFort Lauderdale, Florida, United States
Job Summary
Welcome customers into the store and deliver a remarkable brand experience as the first point of contact for guests. Manage store operations by opening and closing to standard, handling keys and security, and acting as Manager on Duty when needed. Lead retail associates through basic coaching, enforce company policies, and independently resolve customer issues while maintaining a spirit of Aloha. Engage with new customers to build rapport, share brand partnership details, and creatively communicate product selections based on current fashion trends and customer needs. Handle back-of-house duties including receiving, processing product, and re-stocking while upholding visual standards and store cleanliness. Utilize POS best practices for a seamless consumer experience and participate in local events and giveback programs. This new location opens in October 2026.
Required Qualifications
- Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role
- Must be available for at least three (4-8hrs) shifts a week
- Strong interpersonal and communications skills both verbal and written
- An independent work ethic, excellent time management skills and organizational abilities
- Positive attitude and high integrity
- Must be able to lift, carry or otherwise move objects weighing up to 30lbs
Desired Qualifications
- Ability to consistently hit goals and plans set forth by company and/or management
- Leadership capabilities to uphold and enforce company policies, procedures, and corporate directives
- Confidence to be the Manager on Duty when needed
- Basic coaching to Retail Associates as needed
- Ability to engage with new customers and build immediate and lasting rapport
- Storyteller mindset, sharing the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being
- Expertise on OluKai's product lines, a champion for quality and authenticity, stay current on fashion trends, understand the customer needs, and creatively communicate selections that meet their needs
- Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations
- Attention to detail, upholds visual standards and store cleanliness
- Willingness to be a team player to help with back of house duties including receiving, processing product and re-stock
- Thorough understanding of POS best practices and use for a seamless consumer experience
- Be a brand ambassador for OluKai. Participate in local events and giveback programs
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