Oliver Wyman - EA Assistant Manager - Bogota
On-siteBogotá, Bogota D.C., Colombia
Job Summary
Manage a small team of Executive Assistants by setting annual performance goals, conducting mid- and end-year reviews, and resolving conflicts. Recruit, train, and integrate new hires while coordinating training schedules and identifying skill gaps to develop new modules. Coordinate workflow for the team, including arranging coverage, delegating overflow work, approving leave requests, and tracking attendance metrics. Provide daily administration and client support by maintaining diaries, booking travel, preparing documents, and organizing meetings and catering. Act as a role model for partners and principals, offering coverage when needed and supporting business development through CRM.
Required Qualifications
- 5+ years' of working experience
- 1-3 years' experience as EA
- Training and/or workflow coordination experience
- Experience in working in high pace environment with many demands from various stakeholders
- Advanced knowledge of email systems (Outlook preferred)
- Microsoft Office Fluency
- Fluency in English required (written and spoken)
- Experience with CRM
- Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
- Ability to think strategically and contribute to development of departmental model
- Self-starter, strong initiative, confidence and ability to work with little guidance
- Strong customer service orientation
- Maturity, poise and judgment, and the ability to deescalate conflict
- Team player who has experience of and has enjoyed working as part of a team
- Ability to juggle several tasks at once, to prioritize and manage own time
- Creative, methodical, organized and excellent attention to detail
- Maintain and respect confidentiality
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Desired Qualifications
- Outlook preferred
- Experience with CRM a plus
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