Okta Support Engineer (REMOTE)
Remote
RemoteFull TimeLarge
Full TimeLarge
Job Summary
Administer, configure, and maintain Okta-based Identity, Credential, and Access Management solutions in a federal government environment. Provide day-to-day support for user lifecycle management, application integrations, and authentication policies while troubleshooting incidents and adhering to established SLAs. Integrate Okta with enterprise applications using SAML 2.0, OAuth 2.0, and OpenID Connect protocols, and collaborate with security teams to ensure compliance with NIST guidelines and Zero Trust principles. Monitor system health, assist in change management, and support audits by providing access reports and documentation.
Required Qualifications
- Secret Security clearance
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree
- 3+ years of hands-on experience administering and supporting Okta or a comparable Identity and Access Management (IAM) platform
- Active Secret Clearance
- Relevant Okta certification(s)
- Exceptional communication skills in English – both written and oral – with the ability to communicate effectively with technical and non-technical stakeholders
- Hands-on experience administering the Okta platform, including SSO, MFA, Universal Directory, Lifecycle Management, and Okta Workflows
- Strong understanding of identity federation protocols including SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
- Experience integrating Okta with Active Directory (AD) and/or LDAP environments
- Familiarity with ICAM frameworks, principles, and federal identity management standards (e.g., NIST SP 800-63, FICAM)
- Experience supporting users and applications in a ticketing/ITSM environment (e.g., ServiceNow, Jira)
- Ability to analyze and interpret system logs to diagnose and resolve access and authentication issues
- Experience with Multi-Factor Authentication (MFA) deployment and policy management
- Knowledge of Zero Trust Architecture principles and their application to identity and access management
- Ability to create and maintain clear technical documentation, SOPs, and runbooks
- Demonstrated ability to work both independently and collaboratively in a team environment
Desired Qualifications
- Experience with SailPoint
- Experience working in a federal government IT environment supporting ICAM programs
- Okta Certified Consultant or Okta Certified Developer certification
- Familiarity with Privileged Access Management (PAM) solutions and concepts
- Experience with DevSecOps practices and CI/CD pipeline integrations involving identity services
- Knowledge of cloud platforms such as AWS, Azure, or Google Cloud and their native IAM services
- Experience with scripting languages (e.g., Python, PowerShell) for automation of identity management tasks
- Familiarity with additional IAM platforms such as SailPoint, CyberArk, or Ping Identity
- Understanding of PIV/CAC authentication and its integration within federal environments
- Experience supporting ATO (Authority to Operate) processes and contributing to security documentation such as System Security Plans (SSPs)
- CISSP, Security+, or other relevant cybersecurity certifications
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