Offshore Account Manager_Customer Success | Bangalore, IND
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeBachelors DegreeCloud ServicesMedium
Full TimeBachelors DegreeMediumCloud Services
Job Summary
Manage key accounts portfolio, achieve strategic objectives, and establish long-term client relationships through regular communication and query resolution. Act as the liaison between customers and internal teams, suggesting Photon services, handling complaints, and identifying new potential strategic customers. Prepare monthly governance decks, monitor sales metrics, and generate forecasts while updating CRM and collaborating with Finance for billing. Work with Delivery, Presales, and internal recruitment to ensure project alignment and fill engagement roles.
Required Qualifications
- 2+ years of experience in IT services in client partner, account management and business development roles
- A bachelor's degree in business, communications, or a related field
- Excellent hands on experience in MS tools
- Strong interpersonal and communication skills
- Experience in customer service or a similar role, preferably in a technology-related environment
- Proficiency in using customer relationship management (CRM) software
- The ability to work well both independently and as part of a team
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