Officer, Transaction and Customer Support (40001602)
On-site · Da Nang, Da Nang City, Vietnam
Job Summary
Officer responsible for Transaction and Customer Support across banking services, ensuring transaction accuracy, regulatory compliance, and high-quality customer service. Responsibilities include updating regulations and guidelines, informing customers about suitable solutions, handling customer requests, maintaining SLA-driven service quality, identifying risks, providing product/process updates to improve services, and communicating with internal policy departments. Skills emphasize banking operations, risk and compliance awareness, customer engagement, and proficiency with office software (Word, Excel, PowerPoint). Location-based role in Da Nang, Vietnam.
Required Qualifications
- At least 03 years of experience in the banking sector
- Graduated from a regular university, preferably in economics - finance - banking
- Proficient in using office software: word, excel, powerpoint
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