Officer, Service Control (40001057)
On-site · Ha Noi, Ninh Binh, Socialist Republic of Vietnam
Job Summary
Officer, Service Control responsible for tracking and measuring compliance and service quality across all channels for Techcombank, ensuring adherence to policy and standards; analyze reports to identify issues, coordinate improvement actions, and produce periodical reports to enhance customer experience. Requires a university degree in economics/finance/banking/accounting/auditing (postgraduate management qualifications preferred), 3 years banking experience, English proficiency, and proficiency with office and finance/banking software. Location: Ha Noi.
Required Qualifications
- University degree with major in economics, finance, banking, accounting and auditing or related fields
- Postgraduate qualifications specialized in management (preferred)
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