Officer, Markets Support Analyst (Equity Operations), Taiwan, Global Markets Operations
On-siteTaipei, Taiwan, Taiwan
Job Summary
Execute daily trade settlement, clearing, and reconciliation across exchanges, custodians, and internal systems for Taiwan-listed equities and derivatives. Provide cross-functional support across securities lending, trade settlement, and account maintenance as part of a rotation framework. Monitor settlement status, investigate fails and discrepancies, and act as the point of contact for client, trading desk, and custodian queries. Ensure compliance with internal controls and regulatory requirements while escalating exceptions promptly. Support buy-in avoidance and aged break resolution, and participate in UAT, system enhancements, and process improvement initiatives.
Required Qualifications
- Mandatory: Taiwan Securities Specialist + Futures Specialist certifications
- Experience in Taiwan Equities Operations
- Experience in trade settlement
- Experience in Futures
- Experience in SBL
- Product knowledge
- Previous experience in Taiwan Equities market
- Exposure to account onboarding / maintenance processes
- Strong communication skills (Mandarin & English)
- Ability to handle client interaction
- Ability to work under pressure in a team environment
- Detail-oriented
- Disciplined control mindset
- Escalation awareness
Desired Qualifications
- Experience in Taiwan Equities Operations
- Experience in Futures or SBL
- Product knowledge
- Previous experience in Taiwan Equities market
- Exposure to account onboarding / maintenance processes
- Proven ability to leverage technology (e.g. SQL, Python, VBA, automation tools) to drive process improvement, enhance control efficiency, and reduce manual dependency
- Demonstrates continuous improvement mindset by identifying process gaps and enhancing operational efficiency
- Able to work effectively across different functions through rotation, adapting quickly to new processes and responsibilities
- Strong risk and control awareness
- Willingness to challenge existing practices and ensure proper governance
- Collaborates effectively within a diverse team environment to achieve common operational objectives
- Proactively engages in knowledge sharing to strengthen team coverage and reduce key-person dependency
- Open to change, embraces new tools, systems, and ways of working to support evolving business needs
- Committed to delivering accurate and timely output in a fast-paced, deadline-driven environment
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs
- Continuous learner
- Commitment to challenging the status quo and promoting positive change
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
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