Officer, Customer Services (50000277)

Mid-level customer service specialists are responsible for maintaining customer satisfaction and handling complex insurance claims. The role involves processing requests via various channels, guiding customers through administrative processes, and coordinating with relevant departments. Responsibilities also include tracking customer journeys to prevent contract cancellations, making care calls, and suggesting process improvements based on customer feedback. The position supports sales teams and involves training staff on customer care and business processes. Candidates are expected to hold a university degree in economics or finance, have at least 3 years of relevant experience, and possess proficiency in Business English.