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Officer, Customer Service Intermediate Analyst, Operations
On-site · Tokyo, Tokyo, Japan
Job Summary
Intermediate Analyst role in Institutional Customer Service responsible for managing a portfolio of high-profile clients, providing timely resolutions and updates, coaching teammates, handling escalations, and driving process improvements to enhance client experience. Requires managing inquiries, conducting analyses, collaborating with internal teams, participating in audits and capacity planning, and maintaining risk/compliance with firm policy. Candidates should have 2-5 years of customer experience, a bachelor’s degree, and native-level Japanese with fluent English for business communication. The role emphasizes client relationship management, proactive problem solving, and cross-departmental collaboration to deliver high-quality service.
Required Qualifications
- Bachelor's degree/University degree or equivalent experience
- 2-5 years of customer experience
- Demonstrated project management and organizational skills
- Proven investigative and analytical skills
- Proficiency in Japanese (Native-level) and English for business communication
- Ability to communicate with local Japan clients and regional/global stakeholders
- Strong written and verbal communication; ability to influence stakeholders
- Familiarity with regulatory requirements affecting client portfolio/base
- Commitment to delivering high-quality customer service and building client relationships
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