Officer, Customer Service Ambassador, Tianmu Branch, Consumer Banking Group

Handle cash, checks, domestic and international transfers, and foreign exchange transactions while providing counter services and managing account opening or closure procedures. Identify potential clients during transaction processing and refer them to sales staff. Manage general administrative duties such as office management, gift control, and machine maintenance on a rotating basis. Address customer inquiries and ensure satisfaction levels meet predefined targets through mystery shopper and phone service surveys. Adhere strictly to bank policies, operational guidelines, security measures, and government regulations.