Officer, Customer Service Ambassador, Keelung Branch, Chief Operation Office, Consumer Banking Group

Process cash, checks, domestic and international transfers, and foreign exchange transactions while providing counter service and managing account opening or closure procedures. Identify potential clients during transaction handling and refer them to sales personnel. Adhere to bank policies, operational standards, security measures, and regulatory rules set by the government and Monetary Authority of Singapore. Maintain high customer satisfaction by addressing inquiries and following up on feedback from mystery shopper and phone service surveys. Rotate through general administrative tasks such as office management, gift control, and machine maintenance. Hold a relevant professional degree, possess required licenses or training, and demonstrate proficiency in Mandarin and basic English.