Officer, Contact Centre Officer, Consumer Banking, Customer Service Hub, T&O
On-siteTaipei, Taiwan, Taiwan
Job Summary
Provide exceptional customer service and support to clients through phone, email, and chat channels. Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution. Collaborate with cross-functional teams to identify and implement process improvements that enhance the customer experience. Maintain detailed records and documentation of all client interactions and transactions. Continuously expand knowledge of the latest banking products, services, and industry regulations. Contribute to the development and implementation of customer-centric initiatives and strategies. Work in a fast-paced environment requiring strong communication skills and the ability to adapt to changing priorities.
Required Qualifications
- Minimum 2 years of experience in a customer service or contact center role
- preferably in the banking or financial services industry
- Strong communication and interpersonal skills
- ability to effectively interact with clients from diverse backgrounds
- Excellent problem-solving and analytical skills
- ability to think critically and make informed decisions
- Proficiency in the use of various computer applications and customer relationship management (CRM) systems
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Commitment to providing exceptional customer service
- genuine interest in the banking and financial services industry
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.