Officer - Client Onboarding
HybridMoka, Moka, Mauritius
Job Summary
Review due diligence documents, liaise with clients for document collection, and proactively assist them with forms, questionnaires, and business plans. Prepare Client Engagement Agreements, ensure seamless onboarding and winding-up processes, and handle client creation, billing, and invoice verification. Review and post CERs, manage signature approvals for stakeholders, and ensure data completeness in iManage before file handovers. Complete applications on registrar and financial services platforms, verify CC packs, and maintain off-boarding trackers while adhering to defined timelines. Provide general administrative assistance and deliver high-quality, client-centric support within agreed SLAs.
Required Qualifications
- A first degree in Law, Management, Finance or related field; or a Diploma in related field
- At least 1-2 years of working experience in the financial services sector
- Knowledge of financial services legal and regulatory requirements
- Knowledge of various structures and licenses in the financial services sector (GBL, Funds, Trusts, special activity licenses etc)
- Knowledge of platforms used by authorities and institutions in relation to incorporation and licensing of new clients
- Microsoft Office Proficiency
- Experience with Viewpoint, NavOne and iManage
- Communication - Share perspective clearly with clients and colleagues at all levels and create operational client communication
- Collaboration – Network across teams to share knowledge to enable work to get done effectively
- Presentation Skills – Convey results and outputs of work to senior management in a clear and succinct manner
- Customer Service - Put the customer first , be responsive to their needs. Understand SLAs aiming to exceed requirements
- Attention to Detail – Be accurate and precise to deliver high quality work
- Organisation – Manage own workload, prioritise activities and team to meet deadlines and broaden and deepen skills/knowledge
Desired Qualifications
- ICSA or ACCA or any professional qualification related to the Global or financial sector
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