Officer, Branch Relationship Manager, Consumer Banking Group
On-siteKoramangala, State of Karnataka, Republic of India
Job Summary
Acquire new-to-bank clients with assets exceeding INR 1 million through active sourcing, local market penetration, and network building. Drive sustained acquisition momentum by executing a robust pipeline via self-sourcing, referrals, and branch walk-ins while engaging existing customers to deepen wallet share. Manage and maintain high customer satisfaction through proactive relationship management, cross-selling DBS products, and ensuring activation of e-Channels for both new and existing clients. Account for monthly and annual volume and revenue objectives while adhering to strict internal and regulatory compliance, including KYC, AML, and risk reviews. Resolve customer queries within agreed timelines and coordinate with internal teams to deliver exemplary service and uphold DBS standards.
Required Qualifications
- Minimum 2 years of experience in a reputed bank
- Proficient in banking products
- Mandatory - Graduate (10+2+3 years of education)
- Strong Relationship Management and influencing skills
- Strong service orientation, customer-centric behavior
- Effective probing and listening skills
- Self-driven and ambitious
- Good written and verbal communication skills
- Results-orientated & the ability to deliver results under pressure
- In-depth knowledge of local market and competition
- Understanding of competitive positioning
- Creative, inquisitive mind with problem solving abilities
- Ability to deliver results within tight timelines
- Attention to details, analyzing abilities
- Understanding of HNI Sales/ wealth management product suite, platforms and operational procedures
- Understanding of banking and para-banking guidelines issued by RBI (local regulations in India)
- Understanding of local laws and regulations that impact businesses in general
- Understanding of KYC requirements & Anti-money Laundering Policies
- Knowledge of financial markets and products to assist in meaningful engagement with client
- Management of clients and prospects for acquisition and deepening of wallet share
Desired Qualifications
- Preferably MBA (not mandatory)
- AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage
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